GENERAL SHOP POLICIES
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Secure payments can be made with Visa and MasterCard (credit and debit cards), American Express, Discover, Diner's Club, JCB and Apple Pay.
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Items shipped to destinations within the state of California are subject to sales tax. Gift certificates are not subject to sales tax when purchased but sales tax may be due when using the Gift Certificate.
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All orders are processed within 3 business days. If the studio is overly busy, I’ll let you know there’s a delay.
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Available shipping methods for domestic orders include USPS Priority Mail. International orders are shipped via USPS International Mail or DHL Express Worldwide. DHL shipments require the recipient's phone number and can take 3–6 business days to deliver. USPS International can take 1–4 weeks to deliver your shipment.
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International orders are sent with shipping labels that declare the item value. Some countries will impose a customs duty on shipments from foreign countries, usually a percentage of the item value. It is the responsibility of the customer to pay any custom duties.
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If your shipment arrives damaged, no one will be more upset than me. Please click here to send me an email. Keep the items and all packaging; take photographs of the damaged shipment and attach them to your email. Dont worry, we'll sort this out.
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I gladly accept returns. Please contact me within 2 days of tracked delivery, and return the item in its original packaging within 7 days of delivery. Customers are responsible for return shipping costs. You’ll receive a full refund (less the original shipping fee) when your shipment is received. If you wish to make a return, click here to send me an email.
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Sorry, I do not accept exchanges.
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For more information regarding the terms and conditions governing this website, click here to expand a section below.
TERMS & CONDITIONS
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This website (the "Site") is comprised of various web pages operated by me ("OB"). ozanberke.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of ozanberke.com constitutes your agreement to all such Terms. Please read these terms carefully.
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Your use of ozanberke.com is subject to my Privacy Practices which governs the Site and informs users of my data collection practices.
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Visiting ozanberke.com or sending emails to OB constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
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OB does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use ozanberke.com only with permission of a parent or guardian.
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ozanberke.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of OB and OB is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. OB is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by OB of the site or any association with my operators.
Certain services made available via ozanberke.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the ozanberke.com domain, you hereby acknowledge and consent that OB may share such information and data with any third party with whom OB has a contractual relationship to provide the requested product, service or functionality on behalf of ozanberke.com users and customers. -
You are granted a non-exclusive, non-transferable, revocable license to access and use ozanberke.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to OB that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
All content included as part of the Service, such as text, graphics, logos, images, puzzle patterns, puzzle matrixes, as well as the compilation thereof, and any software used on the Site, is the property of OB or my suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. OB content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of OB, the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of OB or my licensors except as expressly authorized by these Terms. -
You will be able to connect your OB account to third party accounts. By connecting your OB account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.
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The Service is controlled, operated and administered by OB from my studio within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the OB Content accessed through ozanberke.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
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You agree to indemnify, defend and hold harmless OB, my officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. OB reserves the right, at my own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with OB in asserting any available defenses.
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In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover my costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.
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Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. The parties agree that a party may bring claims against the other only in each's individual capacity, and not as a plaintiff or class member in any putative class, collective and/or representative proceeding, such as in the form of a private attorney general action against the other. Further, unless both you and OB agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
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The information, software, products, and services included in or available through the Site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. OB and/or my suppliers may make improvements and/or changes in the Site at any time.
OB and/or my suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the Site for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided "as is" without warranty or condition of any kind. OB and/or my suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.
To the maximum extent permitted by applicable law, in no event shall OB and/or my suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Site, with the delay or inability to use the site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the site, or otherwise arising out of the use of the site, whether based on contract, tort, negligence, strict liability or otherwise, even if OB or any of my suppliers has been advised of the possibility of damages. because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the site. -
OB reserves the right, in my sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and OB as a result of this agreement or use of the Site. My performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of my right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by OB with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and OB with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and OB with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English. -
OB reserves the right, in my sole discretion, to change the Terms under which ozanberke.com is offered. The most current version of the Terms will supersede all previous versions. OB encourages you to periodically review the Terms to stay informed of my updates.
privacy practices
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When you visit the site, I automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, I collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. I refer to this automatically-collected information as “Device Information.”
I collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.
Additionally when you make a purchase or attempt to make a purchase through the site, I collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. I refer to this information as “Order Information.”
When I talk about “Personal Information” in this Privacy Policy, I am talking both about Device Information and Order Information. -
I use the Order Information that I collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, I use this Order Information to communicate with you; screen my orders for potential risk or fraud; and, when in line with the preferences you have shared with us, provide you with information or advertising relating to my products or services.
I use the Device Information that I collect to help me screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize my Site (for example, by generating analytics about how my customers browse and interact with the site, and to assess the success of my marketing and advertising campaigns). -
I share your Personal Information with third parties to help me use your Personal Information, as described above. For example, I use Squarespace to power my online store—you can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy.
I also use Google Analytics to help me understand how my customers use the site—you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, I may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information I receive, or to otherwise protect my rights. -
Please note that I do not alter my Site’s data collection and use practices when I see a Do Not Track signal from your browser.
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When you place an order through the site, I will maintain your Order Information for my records unless and until you ask me to delete this information.
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I may update this privacy policy from time to time in order to reflect, for example, changes to my practices or for other operational, legal or regulatory reasons.
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I welcome your questions or comments regarding my Shop Policies, Terms & Conditions and/or Privacy Practices. Please communicate with me using the contact form.